- If you sign in to your account in the Qliro app or via their website, you will find all the information regarding your payment. 

- Unfortunately, we are unable to update the payment method for confirmed orders. If you have any questions regarding your payment, you are always welcome to contact our payment provider Qliro. 

- If money has not been reserved or drawn from your account, it may be that your order has not been processed or that you have chosen to pay by invoice or partial payment. Kindly get in touch with our customer service department here and we will help you.

- We strive to issue refunds as promptly as possible, but within a maximum of 30 days. After we have processed the refund, the amount will be paid to your card within 2-5 business days. For Trustly, the amount will be refunded by the next day. For invoice payment, the amount will be amended immediately, and for partial payments, the amount will be updated when you receive your invoice.

- You enter your gift card number at checkout. There is a field at checkout in which you enter the code.

- You will receive the invoice by email when your package leaves our warehouse. If you have not received the invoice, you can sign in to your Qliro account or contact our customer service department here.

- It can take up to 30 days for us to process a refund. Kindly contact our customer service department here if that time period has passed and we will investigate your case.

- Check if it has ended up in your junk folder. If it’s not there, kindly get in touch with us here and we will help you.

- There are several different reasons a card may not work. We advise you to log in to your internet bank and check if your card is activated for online purchases.

- We have a delivery time of 2-7 business days in the Nordic region. Approx. 10 business days outside the Nordic region.

- We do not have an express delivery option at present.

- Yes. When your package leaves the warehouse, you receive an email with a tracking link through which you can track your package.

- When your package leaves the warehouse, you will be sent an email informing you that your package is on its way to you. You will also be given a tracking link through which you can track your package.

At caiacosmetics.co.uk you can choose UPS.

- Kindly contact our customer service department here and provide a photo showing the damage to the package and we will gladly help you.

- Get in touch with our customer service department here and we will gladly help you.

- Due to VAT rules within the United Kingdom, the customer will not pay any customs and/or import costs for orders with a value up to £135.

If the order exceeds £135 the customer needs to pay customs and/or import costs herself at the time of import. 

- If you do not collect your package from your collection point, it will automatically be sent back to us after 7 days. We charge a fee of EUR 25 for unclaimed packages. See our purchase terms and conditions here

- You can go to the collection point and provide the last four digits of the tracking link (which you have received by email) along with your ID if they ask for this. You are also welcome to get in touch with our customer service department here

- Albania, Aruba, Australia, Austria, Belgium, Bosnia-Herzegovina, Canada, Croatia, Cyprus, Denmark, Egypt, England, Estonia, Finland, Faroe Islands, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, USA & Aland Islands.

- When your package leaves our warehouse, you receive an email with a link through which you can track your package. If you can’t see your package via the tracking link, you are welcome to get in touch with us here

- Try updating the link again. Sometimes the link is updated a few days before the package arrives. If you have not received the package after a few days, kindly contact us here and we will help you.

- Check if it has ended up in your junk folder. During product launches and busy periods on the website, order confirmation emails may take some time to arrive. If you have not received your order confirmation the day after a purchase, kindly get in touch with us here and we will send it to you.

- We are unable to add a product to a confirmed order. The best thing to do is to place a new order for the items you wish to add.

- You are always welcome to email us here and we will gladly help you if possible. However, we cannot guarantee that it will be possible.

- You can always email us here and we will gladly help you if possible. Unfortunately, if the order has already been processed, it will not be possible.

- We regret that you have received the wrong product or that a product is missing. Email our customer service department here and we will help you.

- We sincerely apologise for this. Email our customer service department here and describe what is wrong with the product together with a photo or video showing the product’s defect and we will help you.

- Unfortunately, it is not possible to change the payment method once you have placed an order. If you have any questions regarding your payment, you are always welcome to contact our payment provider Qliro.

- You can always postpone payment of the invoice via Qliro or get in touch with us and we will help you.

- The delivery time is 2-7 business days. If you have not received your order after this time period, kindly get in touch with us here and we will help you with your order.

- You are welcome to make a return. All the information on how to proceed can be found here

- You can click “forgot password” and a recovery link will be sent to you.

- You can see all your orders
- You can see your “Item Watch” list
- You can submit reviews on products you have purchased
- You can see a list of the gift cards you’ve purchased

- In My Account you will find all your orders for which the email address linked to your account was used.

- Some time after you have received your product, we will send you an email through which you can review your product. The order confirmation we e-mail automatically includes a customer review request in which we ask you to review the product(s) you ordered and tell us about your experience of the website. If you have contacted customer service, a review request may also be sent to you so that you can provide feedback.

- You will need to email our customer service department here and they will gladly help you.

- Email our customer service department here and we will delete your profile.

- We only sell electronic gift cards, i.e. you receive the gift card immediately after purchase via the email address you provide at checkout.

- You will receive your gift card by email immediately after purchase. The gift card is valid for 12 months.

- Start by checking your junk folder. If it’s not there, kindly get in touch with us here and we will help you.

- You will receive the gift card a few minutes after the purchase has been made.

- The gift card is valid for 12 months.

- The gift card will be sent to the email address you provided at checkout.

- Yes, just remember to enter all the codes (separated by a comma) at checkout.

- If you do not use the full amount on the first purchase, you can use the remaining amount within 12 months on the next purchase.

- Our products are only sold on our website. If you have any questions, you are always welcome to email us here.

- Absolutely. We list matching products on many of our product pages. You can also follow our Instagram and “Highlights” for more inspiration and information about matching products. If you can’t find what you’re looking for, you can always get in touch with us here.

- Many of our products are vegan. You will also find a complete list of ingredients on each product page.

- Some of our products contain Caprylyl Dimethicone Ethoxy Glucoside, which comes from wheat and corn. Only when gluten is orally ingested can it be harmful to persons with coeliac disease, so makeup and skincare products containing gluten are safe to use. However, since a product like lipstick is used on the lips and may enter the mouth, it is similar to food in the sense that if there’s gluten in the product, you may ingest it.

- The mica we use is natural and comes from ethical mining. Our supplier is a member of Responsible Minerals Initiative (RMI)) and reports to them on an ongoing basis. Every year in June, their entire Supply Chain comes together to ensure that numerous parameters are at a satisfactory level. The work focuses on child labour and environmental issues. By joining RMI, we feel they have made reliable guarantees that their mica suppliers are trustworthy and do not permit child labour. You can also Google the Responsible Minerals Initiative to learn more about how they work.

- Our bronzers, highlighters and blushes have a prism formula that is not highly pigmented. This means that the product usually needs to be built up in layers to achieve the desired result, which is not always needed with products that have stronger pigments.

When applying powder products, it is important to use a dry and clean brush. If you have applied foundation, have oily skin or skin cream that has not properly dried yet, this can be transferred to the brush and then into the product. We therefore recommend wiping off the brush before dipping it in the product each time, as well as using a compact brush for more pigment. Also remember that you should not store your makeup in the bathroom where it easily becomes damp, which can also affect the product.

- Unfortunately, we do not sell perfume samples. To give you a good idea of the fragrances, each product page contains a description of the perfume and its heart, base and top notes, along with customer reviews.

- You should clean your brushes once a week to maintain good quality, durability and to achieve better makeup results. Use Expert Brush Cleaner with lukewarm water and a drop of washing up liquid and wash the brushes with circular motion. Rinse the brushes thoroughly and place them on a clean towel to dry, preferably with the brush tilted slightly downwards so that the water can dry out completely.

- Go to the page for any foundation, concealer or BB-stick and use the tool to find the shade that suits you best. If you need help selecting the shade of other products, you are warmly welcome to contact our customer service team.

- You can click “Item Watch” and then “Notify Me When Available” under an out-of-stock product and enter your email address. You will then receive an email as soon as the product is back in stock. 

- Go to the page for any foundation, concealer or BB-stick and use the tool to find the shade that suits you best.

- Talc itself is not dangerous, but there have been problems with asbestos being found in talc. This is something that our producer guarantees we do not have in our products. Furthermore, the use of asbestos in cosmetic products is strictly prohibited in the EU. We use some of the world’s largest and most professional factories and therefore feel confident that our products do not contain any hazardous residues.

- We are so happy that you like our products and are interested in becoming a retailer. However, we sell our products exclusively on our own website.

- You are welcome to email at collaboration@caiacosmetics.com

- We only sell our products through our own website.

- Our channels: YouTube, Instagram, Facebook, TikTok and Pinterest

- All information on how to make a return can be found here

- Within 30 days of us receiving your return. The refund will be paid into your account or you will be issued a credit note.

- We regret that you have not received the correct product. Get in touch with our customer service department here and we will help you.

- Kindly contact our customer service department here and provide a photo showing the damage to the package and we will gladly help you.

- Unfortunately, it’s not possible to exchange a product. If the product is unopened, please make a return according to the instructions on the website and then place a new order for the desired product.

- If you feel that you have received a defective product, you are welcome to contact our customer service department here and we will gladly help you.

- If you have received a damaged or defective item, you need to contact us here, preferably with a photo of the product, so that we can help you further.

- You will find all relevant information here