TERMS AND CONDITIONS

These terms and conditions govern your purchases from, and your use of, the www.caiacosmetics.com website. By placing an order on www.caiacosmetics.com you agree to the current terms and conditions stated below and certify that all information you will and have submitted about yourself is correct. These terms and conditions forms a contract between you and Beauty Icons AB, company registration number 559153–2493, Box 5865, 102 40 Stockholm (hereinafter ”Caia”, ”we” or ”us”), why we kindly ask you to read through these terms and conditions before using our website.

CONCLUSION OF AGREEMENT

This website is addressed to you as an individual (consumer), of legal age in your country.

Once you have completed your order, an electronic confirmation/invoice will be sent to the email address you have entered in when placing your order. It is therefore important that you enter the correct email address when placing your order. In the confirmation you will find all information about your products such as name and price, as well as billing- and delivery address. We recommend that you save the confirmation in order to facilitate any contact with our customer service. If you have not received the confirmation, or if something is wrong with the confirmation received, please contact our customer service immediately.

The order confirmation (receipt) also serves as guarantee of proof of purchase.

PRICES AND PAYMENTS

All prices shown on www.caiacosmetics.com are including VAT (unless otherwise specified or selected by the customer), in accordance with applicable legislation. The prices do not include any delivery charges, which may vary depending on the selected shipping option. The current prices are shown on the website next to the product. In the event that the presented price is clearly incorrect, Caia is not obliged to offer the lower incorrect price. It is not possible to combine any discount codes with other campaigns or offers, unless otherwise specifically stated on the website.

In case an order will be shipped to a delivery address outside of the EU, import duties and taxes may be added, which will be charged when the shipment reaches your delivery address. You are responsible for the payment of such import duties and taxes. In order to make sure what kind of import duties and/or taxes that may apply to an order, we recommend that you contact your local custom office for further information.

Caia reserves the right to change or correct prices on all orders, as well as final sales. If a price is incorrect, this may cause Caia to cancel the purchase and refund the amount paid in the best possible way. This can be done at any time at the initiative of Caia.

Ordering and paying via www.caiacosmetics.com is safe and easy. You can choose between paying by bank- and credit card, invoice, partial payment or CAIA gift card. Which payment options that are available to you and the country that you are ordering from are presented when placing the order. Payments can be made both before and after delivery, entirely according to the customer's wishes and the payment options presented in the checkout. Caia reserves the right, from time to time, to add, remove or change among the payment options presented on the website. All products remain in Caia’s property until full payment is made.

DELIVERY

Caia takes the utmost care in receiving and handling orders and always strives to deliver your order in accordance with the delivery option you have chosen. Our normal delivery times are 2-10 working days depending on the selected shipping option. Orders placed on weekends are shipped the following Monday at the earliest. If delays in delivery should occur, without us notifying you of a longer delivery time, please contact our customer service. If, in the event of such a delay, you are no longer interested in completing the purchase, it is your responsibility to cancel the order. In cases where the shipment has already been sent, the customer is required to receive the order. A cancellation is therefore not valid until a confirmation is received from Caia via email or telephone.

At Caia’s website you can choose between different delivery options. Caia reserves the right to update these delivery options, and all shipping costs related thereto. It is important that correct and valid delivery information is provided at the time of ordering. If Caia gets back a package that was sent to the wrong address or which was never collected, it is up to you as a customer to pay for new shipping. This as long as the responsibility for the unclaimed package doesn’t rest with Caia and/or the chosen shipping provider. For orders that have not been collected in time, Caia charges an administrative fee of EUR 25.

If any of the products you have ordered are not in stock when your order is to be packed, only the products that are in stock will be delivered to you. In such a situation, the order will be updated, and in addition reimbursed according to what was potentially paid by you as a customer when the order was placed. If you were not charged for shipping costs when the order was placed, you will not be charged for shipping costs when the order is updated.

In the event that you receive a damaged or opened box upon delivery, please notify your pickup point or selected shipping company immediately.

LIABILITY

Caia’s liability for failure of the delivery of the products are limited to the applicable delivery conditions of sale. Caia’s liability to you for any loss or damages arising in connection with your order on our website is limited to the total amount of your order, unless otherwise stipulated in mandatory law. Caia is not responsible for any indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of Caia’s other obligations under these terms and conditions where such failure is due to an event that is beyond Caia’s reasonable control.

FORCE MAJEURE

Caia is not obliged to complete a purchase if there are obstacles beyond Caia's control. Such circumstances include, for example, government intervention, new/amended legislation, war, fires, floods, work interruptions, bans, restrictions, sabotage, poor transport and weather conditions, non-delivery from suppliers or that Caia or its partners would be exposed to criminal operation. In addition to the above, Caia do not take any responsibility for any changes to products/product characteristics that have been changed by any supplier, outside of Caia's decision-making or control.

PRODUCT INFORMATION

Caia has the right to adjust prices, add additional costs, make changes to product range and related information without notice. Caia does its utmost to provide you as a customer with as accurate product information as possible to give a true-to-life picture of the products. Regardless of that, we always recommend that you as a customer, despite our constant efforts to ensure that all content displayed on this website is correct, double check the product information and list of contents on the packaging when you receive your delivery.

Please note that the product- and packaging images presented on this website may vary in appearance. Caia cannot guarantee that all product images accurately reflect the true appearance of the products, which is why all product images shall be seen as illustrations. Please note that the product images may vary depending on the monitor, photo quality, resolution and color setting.

RIGHT OF WITHDRAWAL

You as a customer always have the right to cancel your order within 30 days from the date you receive the order you have purchased from us. Please note that you are responsible for checking that the products are undamaged when receiving your package. The products must be returned in unopened packaging and in otherwise unused and undamaged condition. Opened and/or used products cannot be returned due to health and hygiene reasons.

If you wish to cancel your purchase, please notify us in writing by contacting our customer service. It is important that the 30-day return period is respected when exercising the right of withdrawal. The return shipping cost are paid by you as a customer.

When returning your products, it is important that you clearly write Beauty Icons and your order number on the package and send it to:

Bonver Logistics
Attn: CAIA
Gåshaga brygga 1
181 85 Lidingö

The processing of returns typically takes between 1-3 weeks. Please remember to send your return with trackable function and save the receipt for your return in order to secure that Caia compensate you for your return even in cases where the package is getting lost during the return delivery to us.

Upon Caia’s receipt of the package, Caia will issue a refund, preferably to the same payment method you used at the time of ordering (or, if payment has not yet been made for the products in question, ensure that the refund is reflected in your account balance). Refunds will be made as soon as possible after Caias receipt of the products, provided that all products returned are in the same condition as they were in when delivered to you. Caia reserves the right to make depreciation deductions in cases where the products have been handled to a greater extent than necessary. Potential depreciation deduction is assessed on a case-by-case basis.

For any returns made after the 30-day return period, Caia reserves the right to refund you via digital credit card, at Caia’s sole discretion.

COMPLAINTS

According to applicable consumer legislation all products must be free from defects. Caia guarantees that each shipment is examined before it is sent to the customer. Regardless of that, you as a customer always have the right to complain about a damaged product within a reasonable time from the time the damage was discovered, but no later than 3 years from the time of purchase. Please note that the damaged product, as well as packaging, must be saved until the discussions between you and Caia has been solved.

In the event of a complaint, please contact our customer service. If the product is not in stock at the time of the complaint, or has been discontinued from our product range, we will contact you before further processing. Complaints are normally handled within 3-5 working days from the time we receive your report. In the event of an approved complaint, the amount for your order will be refunded within 30 days.

BEST-BEFORE DATE AND ALLERGIC REACTION

Caia would like to draw your attention to the shelf life of the products which may vary depending on how you store and use them. On most of Caia’s products, a special symbol is indicated, which indicates the shelf life from the time the packaging is opened (6, 12 or 24 months). It is important that you as a customer take these symbols into account to ensure perfect use of our products and their properties.

You are responsible for reading through the list of ingredients for each product, which is presented in connection with our products on the website. This is to ensure that the product in question does not contain an ingredient you know you are sensitive to. Should an allergic reaction occur, please contact our customer service.

PERSONAL INFORMATION

When shopping on Caia’s website, Caia will save some of your personal data to, among other things, complete your purchase. Your personal integrity is important to us and we care to have good security when processing your personal data. You have the right to request access to your personal data and if any information is incorrect, you can have it changed or deleted. You can read more about how we process your personal data in our privacy policy [here]. When you visit our website, we use cookies, for example to improve your experience of this website. You can read more about how we use cookies [here].

USER CONTENT

Caia’s website may include user generated content, for example social media publications. Caia takes no legal responsibility for such content and does not claim ownership in rights in such content. In case you suspect a violation of copyright, or any other right, or otherwise is offended by such content, please contact our customer service.

FRAUD

All frauds are reported to the authorities. Caia reserves the right to cancel a purchase if any suspicion of crime is raised.

GOVERNING LAW AND JURISDICTION

Swedish law applies for these terms and conditions and your use of this website. To the extent permitted by law, Swedish courts shall have exclusive jurisdiction of any dispute arising from these terms and conditions and your use of the website.

Residents of EU countries other than Sweden may submit complaints online via the European Commission's platform for online dispute resolution, http://ec.europa.eu/consumers/odr. In cases of dispute, Caia complies with decisions by the National Board of Consumer Disputes (ARN) or a corresponding dispute resolution body. Disputes concerning the interpretation or application of these terms and conditions shall be interpreted in accordance with Swedish law and regulations.

INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights, such as trademarks and copyright, on this website and in the material published on this website belongs to Caia and its subsidiaries or licensors, and may not be used for commercial purposes without permission from the same. Any use of this website or its content, including copying or storing such content in whole or part thereof, other than for your own personal, non-commercial use, is prohibited without the permission of Caia.

COMPANYINFORMATION

Beauty Icons AB
Organization number: 559153-2493

Address:
Biblioteksgatan 29
114 35 Stockholm

Customer service:
info@caiacosmetics.com

Terms and Conditions

General
All prices include VAT tax applicable at the time, which is currently 25%. Shipping costs will be added to the prices, unless otherwise stated. You must be at least 18 years old to make a purchase online at caiacosmetics.com. If you are under the age of 18, parental consent is required, as stipulated in the Swedish Parental Code. By placing an order at caiacosmetics.com, you approve of the current terms and conditions stated below and you certify that all information you have submitted about yourself is correct.

“We” “our” and “ours” in the text below refers to CAIA Cosmetics/Beauty Icons AB.

Company information:
Beauty Icons AB
Biblioteksgatan 29, 6th floor
114 35 Stockholm
Sweden

email: info@caiacosmetics.com
CIN: 559153-2493

Campaigns
Unless otherwise stated, discount codes may not be applied to, or combined with, other campaigns or offers.

Change of terms
We reserve the right to, at any time, make changes to our Terms and Conditions. Changes to the Terms and Conditions will be posted online at our website. The amended Terms and Conditions are deemed approved in connection with you placing an order or visiting our website.

Damage
If your package arrives damaged or opened, please notify your pickup point immediately when you retrieve the package. They have special forms for reporting damage.

Defects
Notice of defects must be made via our contact form. Notice of a defective product must be made within a reasonable time after the defect has been detected, but not later than 1 year from the time of purchase. Note that you must save the defective product and its packaging until the case has been resolved. If the product is not in stock or has been discontinued, we will contact you before any further action is taken. We typically process notices of a defect within 3-14 working days. For approved cancellation of a purchase due to a defect, we will refund the amount of your order within 30 days.

Delivery
Our normal delivery times are 3-10 working days depending on the chosen shipping option. Orders placed on weekends are sent no later than the following Monday. Should delays in delivery occur (without us notifying you of a longer delivery time), please contact our customer service.

Disputes
In the event that a dispute cannot be resolved via contact with our customer service, you, as customer, are entitled to contact the Swedish National Board for Consumer Complaints. Swedish National Board for Consumer Complaints can be reached by calling +46 (0)8-508 860 00.

Limitation of liability
We assume no responsibility for indirect damages that may arise from the product. We accept no liability for delays/errors arising out of circumstances beyond the company's control (Force Majeure). Examples of such circumstances include work conflicts, fire, war, authoritative decisions, delivery restrictions or non-delivery from suppliers. Furthermore, we accept no liability for any changes to products/product features that have been altered by a supplier or due to other factors beyond our control.

Payment
We accept invoice, partial payment, Trustly and credit and debit cards as well as CAIA gift vouchers as a payment method.

INTRO AND SUMMARY

Your privacy is important to Beauty Icons AB (“CAIA” or “we”). In this policy, we want to inform you about how we process your personal data and about your rights. Personal data is any information that can be connected to you as a private person, for example name and contact information.

In short, this is why we process your data:

To the extent necessary for handling and delivering your order.
To give you offers and inspiration both by newsletters, text message and by targeted marketing in social media, and other media online and offline.
To communicate with you and answer your questions.
To ask you about CAIA and your experience with us.
To remind you of an abandoned shopping cart.
To create and maintain a customer account (incl. features such as favorites).
To comply with mandatory law (e.g. consumer and accounting law).

You have several rights according to data protection law. For example, you always have a right to object against marketing. You can also read about how to affect our processing of your personal data – what rights you have.

Do you want to know more? Please read our detailed explanations below. Below you can read more about how, why and for how long period we process your personal data.

WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL DATA?

Beauty Icons AB, with Swedish company registration number 559153-2493, is responsible for the processing of your personal data. Please note also that our payment provider(s) process personal data collected through our site upon purchase and are independently responsible for their processing.

If you want to contact us regarding our processing of your personal data, please contact us at info@caiacosmetics.com. Our postal address is Biblioteksgatan 29, 6th floor, 114 35 Stockholm, Sweden.

WHO CAN GAIN ACCESS TO YOUR PERSONAL DATA?

Your personal information is processed primarily by us at CAIA. We will never sell your personal data. In some cases, we share your personal data in order to fulfill our obligations to you in a good and efficient manner:

In order for us to ensure that you pay us, our payment provider(s) will gain access to your personal data.
In order for us to deliver your goods to your home address or to a postal agent, and to handle any returns, we will share your personal data with a carrier.
To collect and publish your reviews on our website we share your personal data with the supplier that provide the technical solution to collect and publish such reviews.
To market relevant products and to make our website as relevant as possible we share your personal data with those providing us with a marketing service including such as Google and Facebook.
We will share your personal data with IT suppliers that process the personal data on behalf of us as processors to assist us with IT-services.

If you want more detailed information about who we share your personal data with, please feel free to contact us.

DO WE TRANSFER YOUR PERSONAL DATA OUTSIDE OF THE EU/EEA?

CAIA generally process your personal data within the EU/EEA, but in a few cases we use suppliers from countries outside of the EU/EEA. When transferring your personal data outside of the EU/EEA, CAIA will ensure there is an adequate level of protection.

CAIA may transfer your personal data to the USA and our supplier that provides a service for sending newsletters and our suppliers that provides services for marketing relevant products and to make our website as relevant as possible.

Any US suppliers we may use have certification according to Privacy Shield. Privacy Shield is an agreement between the EU and the USA, which rationale is to protect the fundamental rights of Europeans and to ensure legal certainty for businesses transferring personal data to the USA. American companies are able to sign up to be Privacy Shield certified with the U.S. Department of Commerce. Such department will then verify that the suppliers’ privacy policies comply with high data protection standards.

If you have any questions about how we share your personal data or if you want the information appropriate safety measures we have, please contact us.

HOW CAN YOU AFFECT OUR PROCESSING OF YOUR PERSONAL DATA?

According to data protection legislation, you are entitled to a variety of rights to affect our processing of your personal data. Read more below.

RIGHT TO WITHDRAW CONSENT AND TO OBJECT TO PROCESSING

You have a right to, entirely or partly, withdraw a given consent for the processing of your personal data. Your withdrawal will have effect from the time of your withdrawal.

You have the right to object to our processing of your personal data. You always have a right to object to marketing from us, such as newsletters.

The right to object generally is applicable when the processing is based on a balance of legitimate interests. Read more about what this means in the tables below. In some cases however, the right to object does not exist (e.g. since we must store your personal data). If we can show compelling legitimate reasons for the processing that weigh heavier than your interests and fundamental rights or if it is for the purpose of determining, practicing or defending legal claims you never have a right to object to the processing.

RIGHT TO ACCESS

You have the right to obtain confirmation as to whether or not we are processing personal data concerning you. You can gain access to the personal data and obtain a copy of the personal data processed by us.

RIGHT TO RECTIFICATION

You have a right to obtain rectification of any inaccurate personal data concerning you and to ask us to have incomplete personal data completed.

RIGHT TO ERASURE (“THE RIGHT TO BE FORGOTTEN”) AND RESTRICTION OF PROCESSING

Under certain circumstances, you have a right to request erasure of your personal data. This is the case for example where the personal data is no longer necessary for the purposes for which they were collected or otherwise processed, or you withdraw your consent on which the processing is based and where there is no other legal ground for continuance of the processing.

You also have a right to request that CAIA restrict its processing of your personal data. That is the case for example when the accuracy of the personal data is contested by you, or the processing is unlawful and you oppose the erasure of the personal data and instead requests restriction of its use.

RIGHT TO LODGE A COMPLAINT TO A SUPERVISORY AUTHORITY

You always have the right to lodge a complaint with a supervisory authority.

You may do this in in particular in the EU/EEA member state of your habitual residence, place of work or of an alleged infringement of the applicable data protection laws. In Sweden, the supervisory authority is the Swedish Data Protection Authority. This right is without prejudice to any other administrative or judicial remedy.

RIGHT TO DATA PORTABILITY

You have a right to ask us to transfer certain of your personal data we have about you to another company (data portability). This right applies to personal data that you have provided us in a structured commonly used, machine-readable and interoperable format if:

The processing is based on consent or on a contract; and
The processing is carried out by automated means.

In exercising your right to data portability, you have the right to have personal data transmitted directly from CAIA to another controller, where technically feasible.

HOW AND WHY DO WE PROCESS YOUR PERSONAL DATA?

Our aim is to be as transparent as possible regarding how and why we process your personal data. In the table you can read more detailed information about why we process your personal data (the purposes of processing), what personal data we process, our legal basis for processing your personal data, and how long we process your personal data for each purpose.

We process personal data that you have chosen to share with us.

PROCESSING BEFORE MAKING A PURCHASE

In order for us to communicate with you and to receive feedback from you, we need to process your personal data. If you do not provide us with personal data for these purposes, we will not be able to provide you with the service or answer your questions.

For what purposes do we process your personal data?	What personal data do we process?	What is our legal basis for processing your personal data?	For how long do we process your personal data for the specific purpose?
To save your abandoned cart and to remind you of the product you have left in the cart if you have started a purchase by entering your email address.	Information about your cart and your email that you provided to us when starting your purchase.	Our legitimate interest of making it as easy as possible for you to purchase the product you have showed interest in by placing them in the cart.	From the time you place the product in the cart until you make a purchase, however, no more than five (5) days.
To answer questions, you ask us.	Your name, contact information, pictures that you send us and other information that you provide to us.	Processing is necessary for the performance of our contract with you.	For three (3) years or as long as we are required by law.

PROCESSING NECESSARY FOR THE PURCHASE AND OUR AGREEMENT, ETC.

In order for us to carry out your purchase, for example to be able to deliver the product, we need to process your personal data. We also need to process your personal data to comply with statutory or other requirements, such as the accounting law's requirement to save data and consumer protection laws. If you do not provide us with personal data for these purposes, we will not be able to complete your purchase with us.

Please note that also our payment provider(s) process personal data in order to administrate your payment of the order. Our payment provider(s) is independently responsible for such processing. Our payment provider(s) also allow you to choose an easier way to make a purchase by automatically filling in your personal data or to be remembered at your device.

For what purposes do we process your personal data?	What personal data do we process?	What is our legal basis for processing your personal data?	For how long do we process your personal data for the specific purpose?
To administrate your purchase, i.e. to know who we enter into an agreement with, to confirm your purchase, to deliver your purchase and communicate with you regarding your delivery and to collect information on your experience.	Your name, contact details, such as email address and delivery address, order information and chosen payment method and IP-address.	Processing is necessary for the performance of our contract with you.	Twelve (12) months from order.
If you want to use your right of withdrawal or change your product and for us to be able to comply with consumer protections laws.	Your name, phone number, email address, postal address and information about your purchase, for example your payment method. We also save the information that you have shared when you use your right of withdrawal or when you change your product.	The processing is necessary for the performance of our contract with you, for us to comply with our return policy and for us to comply with relevant consumer protection laws.	From when you make your purchase and for twelve (12) months thereafter in order for us to comply with consumer protection laws. If you choose to use any of your rights we will process your personal data until we have made a decision regarding the withdrawal or change of product and completed eventual repayment or sent you the new product.
To handle any complaints and/or legal disputes against us.	Your name, contact details, information you have stated which is relevant within the framework of the complaint and/or legal dispute.	The processing is necessary in order for us to comply with relevant consumer protection laws and our legitimate interest to handle complaints and/or defend us against legal claims.	From when your complaint and/or legal dispute comes to our attention and for as long as it is ongoing. If we decline your claim, we always store the information for twelve (12) months in case you would choose to have your legal dispute reviewed by a relevant instance.
In order to comply with legal obligations, i.e. accounting laws and money laundry legislation.	Information on your invoice such as your purchase history, name and contact information.	The processing is necessary in order for us to comply with relevant legislation.	From when you make your purchase and for seven (7) to eight (8) years according to Swedish accounting law and for five to ten (5-10) years according to money laundry legislation.
If a friend has referred you to us, we process your personal data in order to pay our supplier that provide a solution for referring friends.	A hashed id (text-ID) of your email address.	Our legitimate interest is to make sure that we only pay our supplier for the purchases from new customers that they have referred to us.	The email address is never kept by us for this purpose.

PROCESSING TO HANDLE REVIEWS

For what purposes do we process your personal data?	What personal data do we process?	What is our legal basis for processing your personal data?	For how long do we process your personal data for the specific purpose?
In order to send emails requesting reviews after your purchase.	Your name, email address and order id.	Our legitimate interest is to contact you with a request to rate or review the customer experience with us for us to make the experience better for both you and other customers.	Until we have sent our request to you.

PROCESSING TO MANAGE YOUR CUSTOMER ACCOUNT

In order to manage your customer account, we process your personal data for the performance of our contract with you. If you do not provide us with personal data for this purpose, we will not be able to provide you with your customer account.

For what purposes do we process your personal data?	What personal data do we process?	What is our legal basis for processing your personal data?	For how long do we process your personal data for the specific purpose?
To manage your customer account that you have created. This includes sending you updated information about your account and our privacy policy. It also includes processing in order to take security measures regarding your account.	Your name, personal identification number, email address, mobile number, cookies and IP-address, user name, user name and the postal address you want us to deliver your products to.	Processing is necessary for the performance of our contract to provide you with an account with you, when you have chosen to have an account. Processing in order to send you updates to our privacy policy is necessary in order to comply with data protection legislation and regulations.	We store your personal data from when you make a purchase and for two (2) years from your last login or until you ask us to remove your account.

PROCESSING IN ORDER TO COMMUNICATE NEWS, INSPIRATION AND RELEVANT OFFERS TO YOU

For what purposes do we process your personal data?	What personal data do we process?	What is our legal basis for processing your personal data?	For how long do we process your personal data for the specific purpose?
To send newsletters and relevant offers to you on your request and to send marketing to you who have made a purchase.	Your email address and purchase history.	When you choose to subscribe to our newsletter, we process your personal data based on your consent. When you have made a purchase, we process your personal data based on our legitimate interest to send relevant direct marketing. We only do this if you have made a purchase from us and not objected from receiving marketing.	If you have chosen to receive newsletters and relevant offers, we will send those to you until you unsubscribe to our newsletter. If we send you newsletter based on our legitimate interest, we will send you such marketing for two (2) years after your last purchase, unless you object to receiving marketing from us earlier.
In order to make targeted marketing towards you in social media and at third party web sites.	Your email address, cookies and IP-address.	Our legitimate interest is to use your personal data for direct marketing and to make our marketing relevant for you. We only do this if you have made a purchase from us and not objected from receiving marketing	Your personal data will be processed from when you have made your purchase and for two (2) years, unless you object to our marketing before
To publish a review that you have chosen to write in order to make the customer experience transparent to our site visitors and to market our brand to potential customers.	Your name and the information that you have left in your review.	Our legitimate interest is to publish the review that you have written and shared on a review platform.	Until you remove the review from the review platform.
In order to market our products on our website we may publish your pictures/video of the product that you have shared on your social media profile.	The picture/video that you have shared in social media, your user name, and your text. All of these can include personal information about you.	Our legitimate interest is to publish the picture/video.	Until you declare you no longer want us to show the picture/video at our website.

No order confirmation received
Sometimes, due to a technical error or other circumstances beyond the control of CAIA cosmetics, your order confirmation may be delayed, or you may not receive it at all. If more than 30 minutes has elapsed since placing your order and you still haven’t received a confirmation, please contact our customer service.

Order
Once you have completed your order, an order confirmation will be sent to your e-mail address. In the confirmation you will find all the details about your make-up products, along with the price, billing and shipping addresses. If there is an error in the order confirmation, you should contact our customer service immediately.

Outside the EU
Any import VAT or customs fees must be paid by you, the customer.

Personal Data Act
Whenever you place an order with us, you simultaneously give us your consent to save your name, address and phone number. You also consent to our storing information on your purchases in our database. Furthermore, you give your consent for us to contact you via email or SMS. We always take care in processing your personal data and we never share it with third parties. You can change the settings on your customer profile when you log in to “My Pages”.

Prices
All prices published on the website are in EUR and they include VAT (unless otherwise specified or selected by the user). Prices may need be adjusted due to incorrect information and we reserve the right to make price adjustments.

Product information
We cannot guarantee that our website is free of typographical errors. Neither can we guarantee that a product will always be in stock. We cannot guarantee that photos provide an exact representation of a product’s appearance, since colours may look different on screen than they do in real life. Differences may also occur due to photo quality and resolution. However, we always strive to represent our products as accurately as possible.

Residents of other EU countries
Residents of an EU country other than Sweden may submit complaints online via the European Commission’s online dispute resolution site at: http://ec.europa.eu/consumers/odr. In cases of dispute, we comply with decisions by the National Board of Consumer Disputes (ARN) or a corresponding dispute resolution body. Disputes concerning the interpretation or application of these Terms and Conditions shall be interpreted in accordance with Swedish law and regulations.

Uncollected packages
You must provide valid and accurate delivery information. If Beauty Icons AB gets back a package that was sent to the wrong address or which was never collected, you will be responsible for paying the new shipping costs, we charge a fee of EUR 25.

Defects and cancellations
We follow the recommendations of the Swedish Consumer Agency on e-commerce. You must use our form whenever contacting customer service (info@caiacosmetics.com) and we will respond within a reasonable time. For more information, see below.

Right to cancel a purchase
When purchasing makeup products at caiacosmetics.com, you will always have 30 days to cancel the purchase as of the date when you received the product that you ordered. You are responsible for checking that the package and products are undamaged when you receive them.

You have 30 days to cancel the purchase as of the date when you received the package, provided that the product is returned unused in the undamaged original packaging and, in cases where the goods are sealed, the seal must be intact. You are responsible for the return shipping costs, when returning items, it is important that you clearly write both Beauty Icons and your order number on the package. Then, send it to:

Bonver Logistics
Attn: CAIA
Gåshaga brygga 1
181 85 Lidingö
Sweden

Processing of returns typically takes between 1-3 weeks. Remember to save the receipt for your return and send it in a way that it can be traced. By doing so, we will be able to reimburse you even if the package is lost during the return delivery.

Shipping
After completed order you will receive your orderconfirmation. When your order will be sent from our warehouse, you will receive an email with a trackinglink so that you can track your order.

Exceptions to the right of return
The product must be sealed and unused. However, by law, you are entitled to ensure that it has the specified features and functions. When exercising your right of return, we are entitled to making a deduction to your refund if the product has been handled more than necessary. The amount of the deduction is decided on a case-by-case basis. For health and hygiene reasons, opened and/or used makeup products are never accepted for return. For approved cancellation of a purchase, we will refund the amount of your order within 21 days.

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